Spotted this sign at Earlswood station this morning (sorry for the terrible photo, only had my mobile with me and it isn't wonderful in low light) - anyway, apparently it's "National Customer Service Week" this week (Hurrah...!) and to help celebrate customer service (in all it's various forms), our local railway station has decided to do a (wait for it!) "guess the number of sweets in the jar" competition...! It nearly made me choke on my yoghurt drink as I muffled my guffaw, but sadly it's actually more brilliant than the *terrible* suggestions for things to do that I found on the ICS website, for example - Why not answer the phone with a cheery "Thank you for calling during customer service week!" - or - Why not bring in a photo or cuddly toy that makes you smile to put on your desk? - or - have a poetry day! - (would have loved to see them try to organise that with the grumpy commuters) or the simply brilliant - Form an Action Group/Committee! I'm sure the single employee of Earlswood station was thrilled when she was asked to form a committee (on her own) to come up with an idea...
I'm just left at a complete loss to understand what *any* of this does to improve customer service?
4 comments:
that's hilarious!
Do tell.... did you enter???!!!!....
haha, awesome.. that makes me want to go and catch a train from Horsham just to see how they try and enrich my customer experience!
A prime example of box ticking from some benighted employee!Hurrah for bits of paper generated by nerds who have no idea what a rich life is.
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