07 January, 2018

Virgin Superhub - unable to connect - solution

Google Wifi
It's fair to say that we've been struggling with a few problems with our Wifi recently. Actually, when I sat down to think about it, I realised that we've got into a routine of re-booting the router probably once per day for the past year. It all began when 3 new devices arrived in the house last Christmas (and they just keep on coming) - it seems to have turned into a bit of a conveyor belt of one device kicking another off or stealing all the bandwith until the poor old Virgin Superhub just can't cope any more and collapses in a heap (requiring the off/on treatment).

The solution - a shiny new router from Google - it comes with everything you need in the box, you plug it in (power-wise), use the included bit of Cat5 to go out from the "Modem mode" slot on the back of the Virgin hub (it's the bottom one - clearly labelled) and plug it into the little hole on the Google router with a picture of a globe.

Next it's installing a small app on your telephone, choose a google account, give the new Wifi network a name and a password - and that's it! Connect your devices up (this took by far the longest) and - fingers crossed - the wifi has been super stable ever since (and reaches effortlessly all over the house, as a nice side-benefit).

So if you are, like many people on the Virgin Broadband forums, struggling with their (not quite up to the job of running a modern home) hardware, give it a try! It also auto tunes to the quietest frequencies to give you maximum bandwith over the air and allows you to turn on safesearch just for certain devices (I set up a "Kids tablets" group) plus I was able to switch off all internet to the kids devices after 7pm on School nights. Next thing is to set up a guest logon (which you can throttle down so it doesn't eat into the family's performance).

Overall very impressed.

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